Terms & Conditions

Welcome to The Tickle Toe. By accessing our website www.thetickletoe.com, browsing our products, or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. About The Tickle Toe

The Tickle Toe offers thoughtfully designed baby and kids' products including kids' furniture, storage units, toy and book organizers, room décor, bathroom products, play essentials, and kidswear.

Our products are created to make childhood spaces more joyful, functional, safe, and parent-friendly.

2. Use of Website

By using this website, you confirm that:

• The information provided by you is accurate and complete.
• You will not misuse the website for fraudulent, unlawful, or harmful activity.
• You will not copy, reproduce, or misuse any content, images, product designs, logos, or brand material from the website without written permission.

The Tickle Toe reserves the right to restrict access, cancel orders, or take appropriate action in case of misuse.

3. Product Information

We make every effort to display product details, images, dimensions, colors, materials, and prices as accurately as possible. However:

• Actual product colors may vary slightly due to screen settings, lighting, photography, or batch differences.
• Minor variations in size, finish, print, or shade may occur due to manufacturing processes.
• Product dimensions mentioned on the website are approximate and may have slight variations.
• Product usage, age recommendations, weight capacity, and assembly instructions should be followed carefully.

Please review the product description before placing an order.

4. Pricing & Offers

All prices listed on the website are in Indian Rupees. Prices, discounts, and offers may change from time to time without prior notice. Offers available on www.thetickletoe.com may differ from offers available on marketplaces or other selling platforms.

Only one coupon or offer may be applicable per order unless specifically mentioned. The Tickle Toe reserves the right to correct pricing errors, cancel orders placed at incorrect prices, or update product pricing at any time.

5. Payments

We accept online payments through available payment methods on the website. Cash on Delivery may be available for selected locations and orders, subject to serviceability. A flat ₹100 Cash on Delivery fee is applicable on all COD orders. COD is not available for orders below ₹2,000.

Orders are confirmed only after successful payment confirmation or COD order verification, wherever applicable. In case of payment failure, deduction, or technical error, customers may contact us with payment proof for assistance.

6. Order Confirmation

Once an order is placed, customers will receive order confirmation details on the registered email address, phone number, or WhatsApp number. The Tickle Toe reserves the right to accept, reject, or cancel any order due to:

• Stock unavailability
• Incorrect pricing or product information
• Payment issues
• Delivery location restrictions
• Suspected fraudulent activity
• Operational or logistical limitations

7. Order Cancellation

Orders may be cancelled within 24 hours of purchase by contacting us on email or WhatsApp. After 24 hours, cancellations may not be accepted as order processing and dispatch preparation begin quickly to ensure timely delivery.

To cancel an order, contact:
Email: contact@thetickletoe.com
Call/WhatsApp: +91 8826006233

8. Shipping & Delivery

We aim to process and ship orders quickly. Orders are generally processed within 24 hours of being placed. Orders placed on Sundays or public holidays are processed on the next working day.

Estimated delivery timelines:

• Delhi NCR: 2–4 business days
• Other cities in India: 4–7 business days

Delivery timelines may vary due to weather, courier delays, public holidays, high order volumes, remote locations, or other unforeseen circumstances. The Tickle Toe will not be liable for delays caused by courier partners, incorrect shipping details, customer unavailability, or external factors beyond our control.

9. Order Tracking

Once the order is shipped, tracking details are shared via email, SMS, or WhatsApp. Customers can also track their order through the Track Your Order section on the website.

10. Returns

Return requests must be raised within 24 hours of delivery. To request a return, customers must share:

• Order number
• Clear images of the product
• Images of the packaging/box
• Reason for return

Returned products must be unused, undamaged, and in their original packaging. Used products, products damaged after delivery, missing parts due to customer handling, or products not returned in original condition may not be accepted. For returns not caused by damage or defect, one-way shipping charges may be deducted from the refund.

11. Damaged Product or Missing Part

If the product arrives damaged or with any missing part, customers must report the issue within 36 hours of delivery. Please share:

• Order number
• Clear images/videos of the damaged product or missing part
• Images of the outer packaging

Once verified, we will arrange a replacement of the damaged or missing part/product as applicable.

12. Refunds

Refunds are processed only after the returned product passes our quality check. Once approved, refunds are generally processed within 3–4 working days. The time taken for the amount to reflect in the customer's account may depend on the bank or payment gateway. Shipping deductions, if applicable, will be adjusted before refund processing.

13. Warranty

Selected products come with a 6-month part replacement warranty. The warranty covers manufacturing defects or damaged parts, subject to verification. The 6-month replacement policy is applicable only to Chest of Drawers products and covers replacement of damaged parts only. Full product replacement is not provided under this policy.

The warranty does not cover:

• Damage due to improper assembly
• Rough use, misuse, or accidental damage
• Normal wear and tear
• Damage caused by water exposure, heat, sharp objects, or improper storage
• Product modification or unauthorized repair
• Damage caused after delivery due to handling or usage

Warranty claims must be supported with order details, images, and/or videos.

14. DIY Assembly & Installation Support

Many The Tickle Toe products are DIY/self-assembly products. Customers are requested to carefully follow the assembly instructions, manuals, videos, or QR guides provided with the product. The Tickle Toe may provide installation support through video, call, or WhatsApp assistance where applicable.

We are not responsible for damage caused due to incorrect assembly, forced fitting, missing steps, improper use of tools, or failure to follow instructions.

15. Product Safety & Usage

Our products are designed keeping children's comfort, functionality, and safety in mind. However, adult supervision is recommended, especially for young children. Customers must ensure that:

• Products are used only for their intended purpose.
• Age and weight recommendations are followed.
• Furniture is placed on a stable and level surface.
• Children do not climb, jump, drag, or misuse products in unsafe ways.
• Products are regularly checked for loose fittings, wear, or damage.
• Step stools, ladders, convertible furniture, chairs, and tables are used under adult supervision where required.

The Tickle Toe shall not be liable for injuries, accidents, or damage caused by misuse, improper assembly, lack of supervision, modification, or use beyond recommended limits.

16. Product Care

Customers should follow product care instructions mentioned on the product page, packaging, or manual. Improper cleaning, exposure to harsh chemicals, excessive sunlight, water, humidity, or rough handling may affect the life and finish of the product.

17. Customised or Personalised Products

Customised or personalised products, if offered, may not be eligible for cancellation, return, or exchange once processing has started, unless the product is damaged or defective. Customers are responsible for checking spelling, names, design choices, and details before confirming personalised orders.

18. Gift Wrap & Order Notes

Gift wrap may be available at checkout, subject to availability. Order notes are treated as requests and may be fulfilled where operationally possible, but they are not guaranteed unless confirmed by our team.

19. Intellectual Property

All content on this website, including product images, videos, logos, text, designs, graphics, illustrations, product names, and brand elements, belongs to The Tickle Toe or its respective owners. No content may be copied, reproduced, edited, distributed, sold, or used for commercial purposes without written permission.

20. Reviews, Feedback & User Content

By sharing reviews, images, videos, testimonials, or feedback with The Tickle Toe, customers allow us to use such content for website, social media, marketing, or promotional purposes, unless they specifically request otherwise. We may moderate or remove reviews that are abusive, misleading, offensive, false, or unrelated to the product experience.

21. Limitation of Liability

The Tickle Toe's liability for any claim shall be limited to the value of the product purchased by the customer. We shall not be liable for indirect, incidental, special, or consequential losses, including but not limited to loss of time, inconvenience, emotional distress, loss of opportunity, or third-party costs.

22. Third-Party Links & Services

Our website may contain links to third-party services such as courier tracking, payment gateways, social media platforms, or partner websites. The Tickle Toe is not responsible for the content, privacy practices, technical issues, or policies of third-party websites or service providers.

23. Privacy

Customer information is collected and used as per our Privacy Policy. By using the website, customers agree to the collection and use of information for order processing, delivery, customer support, marketing communication, and related services.

24. Changes to Terms & Conditions

The Tickle Toe reserves the right to update, change, or modify these Terms & Conditions at any time without prior notice. The updated version will be posted on this page, and continued use of the website will mean acceptance of the revised terms.

25. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in Noida, Uttar Pradesh / Delhi NCR, India.

26. Contact Us

For any questions, order support, returns, warranty claims, or assistance, please contact us:

The Tickle Toe
Email: contact@thetickletoe.com
Call/WhatsApp: +91 8826006233
Address: A-18, Sector 6, Noida, Uttar Pradesh, India – 201301